Do you have experience in troubleshooting and solving urgent technical issues with great efficiency? Do you have a good eye for detail and know how to prioritise? Continue reading, this might be your next job!
We are a fast-growing non-profit social enterprise with offices in the Netherlands, Portugal, South Africa, India, Kenya, and Ethiopia. Triggerise builds digital platforms that motivate users - primarily young women and adolescent girls - to make positive choices. We work together with local communities and use nudges like reminders, discounts and reward points to encourage our users to access and use health products and services. We also support our users in becoming entrepreneurs and adding value to their economies.
All of our Triggerise offices are comfortable, open spaces filled with enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in Addis, or from home, our people are young and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly.
Our current Configuration team is based in Porto, but this role can be done from any of our offices. You need to be in time zone UTC or UTC+1 though, as we need you to be able to service multiple countries across the world.
As a Customer Support Officer, you will be acting as the bridge between the various actors in our ecosystem. Your main task is to provide timely support to the users of our tech platform when they have pressing issues. You also work closely with our field and tech support teams to understand risk areas and contribute to improving our system.
Your responsibilities are:
The right person for the role will be naturally tech-savvy and have an affinity for tech platforms. You take a proactive approach to problem-solving and have a logical way of thinking. You are a clear and thorough communicator, as well as a team player. You are naturally keen to help people and have the ability to interact with various people of all levels, across cross-cultural settings.
In return for your hard work and dedication, we offer you:
Interested? Click Apply for This Job! Want more information? Check out our website triggerise.org or contact our Global Recruiter. We only accept applications through the apply links, not by email.
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