Do you have experience in troubleshooting and solving urgent technical issues with great efficiency? Do you have a good eye for detail and know how to prioritise? Continue reading, this might be your next job!
We are a fast-growing non-profit social enterprise with offices in the Netherlands, Portugal, South Africa, India, Kenya, and Ethiopia. Triggerise builds digital platforms that motivate users - primarily young women and adolescent girls - to make positive choices. We work together with local communities and use nudges like reminders, discounts and reward points to encourage our users to access and use health products and services. We also support our users in becoming entrepreneurs and adding value to their economies.
All of our Triggerise offices are comfortable, open spaces filled with enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in Addis, or from home, our people are young and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly.
As a Customer Support Officer, you will be acting as the bridge between the various actors in our ecosystem. Your main task is to provide timely support to the users of our tech platform when they have pressing issues. You also work closely with our field and tech support teams to understand risk areas and contribute to improving our system.
The right person for the role will be naturally tech-savvy and have an affinity for tech platforms. You take a proactive approach to problem-solving and have a logical way of thinking. You are a clear and thorough communicator, as well as a team player. You are naturally keen to help people and have the ability to interact with various people of all levels, across cross-cultural settings.
At Triggerise we believe in being open, also when it comes to salaries. The monthly salary bracket for this position is €1 254 - €2 200 in Portugal, plus benefits and allowances. We will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues. If you would like to know more about the salaries in our other locations, please contact us.
In addition to your monthly salary, we offer you:
Interested? Click apply now below! Want more information? Check out our website or contact our Global Recruiter. We only accept applications through the apply links, not by email.
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