Service Quality Specialist

Operations · Addis Ababa, Ethiopia
Department Operations
Employment Type Full-Time
Minimum Experience Manager/Supervisor

Have you developed procedures that ensure world-class services are offered to customers around the globe? Do you have a great eye for detail and experience in the health services sector? Read on because this role could be for you!

The Company

We are a fast-growing non-profit social enterprise with offices in the Netherlands, Portugal, South Africa, India, Kenya, and Ethiopia. Triggerise builds digital platforms that motivate users - primarily young women and adolescent girls - to make positive choices. We work together with local communities and use nudges like reminders, discounts and reward points to encourage our users to access and use health products and services. We also support our users in becoming entrepreneurs and adding value to their economies.


In Ethiopia, we have almost 20 people that are implementing our projects from our office in Addis Ababa or from home offices in Addis or Afar. Triggerise’s people are young and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly.  

The Job

The Service Quality Specialist is responsible for coordinating and overseeing the quality of the services offered by our partners to the people that make use of our Tiko platform. Day to day you'll also be: 

  • Managing and working with a diverse set of partners that offer services on our platform to ensure that they all meet our required standards.
  • Devising, logging and implementing Service and Quality Level Agreements across the globe, and flagging any instances where the agreements are not met.
  • Carrying out quality assurance by setting clear requirements and procedures for partners that will allow us to evaluate the quality of services provided.  
  • Training colleagues around the world to spot and escalate any issues that have to do with a lack of quality in the services offered.
  • Making use of data and feedback to assess possible quality improvements to the offers on our platform.

About You

You are a customer centric, passionate person, who is detail orientated and quality focused. You have brilliant communication skills and have the ability to work with a diverse group of stakeholders.


  • Based in Ethiopia.
  • Minimum of 5-7 years experience in a quality improvement role.
  • Experience working in the health services sector.
  • Exposure to implementing health quality improvement audits.

The Rewards

At Triggerise we believe in being open, also when it comes to salaries. In Ethiopia, the salary bracket for this position is Birr 42 947- Birr 64 420 per month, excluding benefits. We will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues.

In addition to your monthly salary, we offer you:

  • Great secondary benefits 
  • A personal development budget
  • Unlimited holidays, if you can make it work with your team you’re good to go
  • Growth opportunities
  • A product to help shape as we grow, to leave your mark on how we do things
  • A vision that we trust that you will do your job without us having to invent unnecessary rules and regulations.


The Details

Interested? Click Apply for This Job! Want more information? Check out our website or contact our Global Recruiter. We only accept applications through the apply links, not by email.

Thank You

Your application was submitted successfully.

  • Location
    Addis Ababa, Ethiopia
  • Department
  • Employment Type
  • Minimum Experience