Service Quality Lead

Operations · Addis Ababa, Ethiopia
Department Operations
Employment Type Full-Time
Minimum Experience Manager/Supervisor

Are you a strategic thinker? Would you love to develop and execute strategies across Triggerise’s global markets for all service quality assurance for providers? 

The Company

We are a fast-growing non-profit social enterprise with offices in the Netherlands, Portugal, South Africa, India, Kenya, and Ethiopia. Triggerise builds digital platforms that motivate users - primarily young women and adolescent girls - to make positive choices. We work together with local communities and use nudges like reminders, discounts and reward points to encourage our users to access and use health products and services. We also support our users in becoming entrepreneurs and adding value to their economies.


All of our Triggerise offices are comfortable, open spaces filled with enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in Addis, or from home, our people are young and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. 

The Job

As the Service Quality Lead you will ensure that all providers on the Triggerise platform deliver services that meet our qualitative requirements. You will also be responsible for: 

  • Developing and maintaining relationships with franchising partners so as to ensure that the Service Level Agreements are met.
  • Analysing the data on the platform in order to drive continuous quality improvement.
  • Setting up and executing systems for independent quality auditing and provider quality certification.

About You

You think strategically and out of the box. You are diplomatic in your approach which makes you an effective negotiator. You are able to build new teams and projects from the ground up.  


  • Minimum of 5-7 years experience in a quality improvement role.
  • Experience working in the health services sector.
  • Experience building new and managing new teams
  • Exposure to implementing health quality improvement audits.

The Rewards

At Triggerise we believe in being open, also when it comes to salaries. The salary brackets for  this position, excluding benefits, is Br 62 879 - Br 94 318 per month in Ethiopia, KSH 351 788   - KSH 527 681 per month in Kenya and R55 019 - R82 528 per month in South Africa. We will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues. If you would like to know more about the salaries in our other locations, please contact us. 


In addition to your monthly salary, we offer you:

  • Great secondary benefits 
  • A personal development budget.
  • Unlimited holidays, if you can make it work with your team you’re good to go.
  • Growth opportunities.
  • A product to help shape as we grow, to leave your mark on how we do things.
  • A vision that we trust that you will do your job without us having to invent unnecessary rules and regulations.

The Details

Interested? Click Apply for This Job! Want more information? Check out our website or contact our Global Recruiter. We only accept applications through the apply links, not by email.

Thank You

Your application was submitted successfully.

  • Location
    Addis Ababa, Ethiopia
  • Department
  • Employment Type
  • Minimum Experience