Ecosystem Supporter

Operations · Addis Ababa, Ethiopia
Department Operations
Employment Type Full-Time
Minimum Experience Entry-level

Would you enjoy working closely with different actors in the Triggerise ecosystem to help solve any issues or answer any questions that they may have? Continue reading to find out more about our Ecosystem Supporter role! 


The Company
We are a fast-growing non-profit social enterprise with offices in the Netherlands, South Africa, Portugal, India, Kenya, and Ethiopia. Triggerise builds digital platforms that motivate users - primarily young women and adolescent girls - to make positive choices. We work together with local communities and use nudges such as reminders, discounts and reward points to encourage our users to access and use health products and services. We also support our users in becoming entrepreneurs and adding value to their economies.


In Ethiopia, we have a fast growing team that are implementing our projects from our office in Addis Ababa or from home offices in Addis or Afar. Triggerise’s people are young and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. 


The Job

The Ecosystem Supporter will work closely with all actors across Triggerise Ecosystems to tackle any first line non-technical questions that they may have. You and your team will also visit ecosystems across the country to do regular in-person check ups with actors. You'll also be responsible for:

  • Responding to questions asked by actors across ecosystems via phone, internet and other sources. You'll solve any issues within your capabilities and escalate any other issues to the right internal team. 
  • Ensuring that branding has been done correctly at each actor, and providing support where you identify compliance issues.
  • Coordinating activities with other field teams to ensure that work runs smoothly and effectively. 
  • Identifying, preventing and responding to, and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures. 


About you

You are tech-savvy and proficient in mobile, messaging and use of applications. You have brilliant interpersonal skills and are able to work well in a team. You're a problem solver, who has the ability to innovate and improve the way that work is done. 


Requirements

  • Based in Ethiopia
  • A degree or relevant working experience in a similar field.
  • 1-3 years of working experience in a similar area.
  • You are approachable and work well in a team.


The Rewards

At Triggerise we believe in being open, also when it comes to salaries. The salary brackets for this position, excluding benefits, is €637 - €955 a month and we will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues. If you would like to know more about the salaries in our other locations, please contact us. 

 

In addition to your monthly salary, we offer you:

  • Great secondary benefits 
  • A personal development budget.
  • Unlimited holidays, if you can make it work with your team you’re good to go.
  • Growth opportunities.
  • A product to help shape as we grow, to leave your mark on how we do things.
  • A vision that we trust that you will do your job without us having to invent unnecessary rules and regulations.


The Details

Interested? Apply now below! Want more information? Check out our website or contact our Global Recruiter. We only accept applications through the apply links, not by email.

Thank You

Your application was submitted successfully.

  • Location
    Addis Ababa, Ethiopia
  • Department
    Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level