Field Operations Lead (KE)

Tiko Operations - Kenya · Mombasa, Kenya
Department Tiko Operations - Kenya
Employment Type Full-Time
Minimum Experience Experienced

Do you want to have a direct impact on our mission?  Are you experienced in connecting and supporting various people within an organization? Read more to find out about our role as a Field Operations Lead in Kenya.

The Company

We are a fast-growing non-profit social enterprise with offices in the Netherlands, Portugal, South Africa, Kenya, and Ethiopia. Triggerise builds digital platforms that motivate users - primarily young women and adolescent girls - to make positive choices. We work together with local communities and use nudges like reminders, discounts, and reward points to encourage our users to access and use health products and services. We also support our users in becoming entrepreneurs and adding value to their economies. You can learn more about the work we do here.

All of our Triggerise offices are comfortable, open spaces filled with enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in Addis, or from home, our people are young and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. You can hear more about being a part of the Triggerise team here.

We are a mostly remote company, but for this role, we are looking for applicants based in Mombasa, Kenya.

The Job

This is an essential role for Triggerise, as the Field Operations Lead is responsible for ensuring the successful and efficient implementation of the field operations in Mombasa, Kenya. You ensure that all program activities are implemented according to donor agreements and strategy. You’ll also be responsible to:

  • Managing all programme day to day activities and ensuring that they align with Triggerise’s strategic plans. 
  • Carry out routine needs assessments and gaps and make proposals to improve service delivery and demand generation expansion to the target groups.
  • Working closely with the Country Lead on giving operational insight to all strategies and projects, and team performance. 
  • Use data to analyze field operations and come up with innovative ways to resolve any inefficiencies at the field level. 
  • You offer support in identifying opportunities for strategic collaborations that will expand our current footprint and develop a robust service provider and demand generation  network that includes a clear referral pathway.
  • Monitor capacity building (formal/ informal with supportive supervision) to mobilizers including TOT and training on needs and gaps areas.
  • Facilitate the coordination of stakeholders; including implementing partners, at the field level as needed through an effective coordination mechanism such working group and assist for improving RH service delivery;
  • Strengthen the relationship with the relevant stakeholders and government agencies by following through actions to ensure an enabling environment for implementation of activities in close collaboration with the partnerships officer.

About You

You are a supportive leader that pays close attention to detail, with a strong focus on building high-performing teams, and building capacity within teams. 


  • 3-5 years of experience in a similar role
  • Experience in a field operations position within programs across Ethiopia
  • Experience in mental health programming (mental health program or clinical experience)
  • Ability to manage stakeholders
  • Ability to build capacity within a team with a focus on achieving KPIs
  • Strong communication skills and good report writing ability 
  • Based in Mombasa, Kenya

The Rewards

At Triggerise we believe in being open, also when it comes to salaries. In Kenya, the gross salary bracket for this position is KSH 246 572 - KSH 369 858 per month, plus benefits. We will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues.

In addition to your monthly salary, we offer you:

  • Great secondary benefits. 
  • A personal development budget.
  • Unlimited holidays, if you can make it work with your team you’re good to go.
  • Growth opportunities.
  • A product to help shape as we grow, to leave your mark on how we do things.
  • A vision that we trust that you will do your job without us having to invent unnecessary rules and regulations.

The Details

Interested? Click Apply for This Job! Want more information? Check out our website or contact our Global Recruiter. We only accept applications through the apply links, not by email.

Thank You

Your application was submitted successfully.

  • Location
    Mombasa, Kenya
  • Department
    Tiko Operations - Kenya
  • Employment Type
  • Minimum Experience